Billing – EarthLink will be setting up each account on the “check-pay” method of payment. You will receive an invoice by US Postal mail 30-60 days prior to the domain renewal date. You must pay the invoice promptly in order for us to renew your domain name on the expiry date. Please note that there is a $4 charge for each invoice paid by check. If the invoice is not paid prior to the domain expiry date then the domain will expire and you run the risk of losing ownership of the domain name.
If you prefer to pay by credit card, with no invoice fees, you can provide the card number securely in MyAccount or contact us at 1-800-955-0186 and our support agent will be able to assist.
Support – EarthLink is happy to assist you with Domain Services via phone at 1-800-955-0186 and via chat at http://support.earthlink.net/chat. For all other services, please continue to contact EarthLink using the existing information.
Why is EarthLink doing this?
We have upgraded your domain management system to provide you with a more intuitive interface. This new system will enable ongoing automatic renewal of your domain as well as allow you to modify WhoIs information & NameServers.
Why have I been redirected to this page?
In order to give you access to the new domain management system and the MyAccount system, we need to use a new URL. We have included relevant information on this page. If you cannot find what you are looking for, do not hesitate to contact us at 1-800-955-0186.
How do I log into the Control Center?
The Control Center is found at https://control.earthlink.net/. You should have received a Welcome email with your login information (domain name, username and password). This same information may also be used for MyAccount. If you have not received this email, please contact our support team at 1-800-955-0186 and we will be able to assist you.
What if I forgot my password?
Please contact our support team at 1-800-955-0186 to get your account password. We will also assist you with setting up your secret word, which is used to help verify your access to the account.
Does this impact my other EarthLink or Windstream services?
No, these changes only impact the domain management service you receive, which will now be on its own separate account and will invoice separately from any other services you may have with EarthLink or Windstream.
Do I have to keep a credit card in MyAccount?
It is recommended that a credit card is kept on file. You can provide the card number securely in MyAccount or call in and have our support agent assist. This will allow for smooth automatic renewal of your domain name without any down time.
Can I make a one-time payment?
If you choose instead to make a one-time payment, you may do so through MyAccount or by contacting our support team at 1-800-955-0186.
How do I manage my domain?
The Control Center allows you to manage your domain WhoIs and NameServer records. Log into the Control Center and under the "Advanced Tools" launch the DNR Manager Application. This application gives you full control of your domain registration. Please take the time to log in to review your domain contact information and ensure it is up to date. If you update certain WhoIs contact information, you may receive emails directly from the Registrar asking you to approve the updates.
What if I do not want my personal contact information made public in the domain WhoIs record?
You may purchase domain privacy protection within the "Shop" section in the Control Center for as little as $12 per year. This will mask the contact information displayed publicly while still maintaining your ownership of the domain name.
Who will be my Registrar?
EarthLink will be your main point of contact, but Tucows (OpenSRS) will remain your Registrar.
How do I renew my domain?
The good news is the improved process will automatically renew your domain name once we have a payment method on file and your account is in good standing. You can provide your credit card information either in My Account or by calling EarthLink at 1-800-955-0186.
When will my domain be billed and renewed?
The renewal charge will be sent two months prior to the domain renewal date. Once a successful payment has been processed and your account is in good standing, the domain will be renewed on the expiry date.
Will I get an invoice for the renewal charge?
Your account is by default set up with a “check-pay” method of payment, so an invoice will be sent by postal mail, and a $4 charge will be added for each invoice. If you update the account to a credit card method of payment, there are no additional fees.
Is there anything that could prevent my domain from being renewed?
Domain renewal will not be successfully completed if the payment has not been processed prior to the expiry date or the account is not in good standing. If we sent you an invoice for check payment and the invoice is not paid before the domain expiry date, or if we attempt to charge your credit card unsuccessfully, then the domain will not be renewed and your account will no longer be in good standing.
Will you send me notices by email for my domain renewal?
Yes, we will send renewal reminder emails to the email address listed on the domain WhoIs record and to the email address that you used to login to your previous account (if different). These reminder emails are sent several times before the domain expiry date. In addition, if your domain is not successfully renewed we will send several notices after expiry.
How many years will EarthLink automatically renew my domain for?
Domains are set to renew automatically for 1 year at a time, however, we can update the renewal period for up to 5 years. Give us a call at 1-800-955-0186 if you would like to renew your domain for more than 1 year at a time.
Who can help me manage or renew my domain?